1. General Questions:

What size timbers do you use in your structures?

For all of our standard pavilions we use real, solid timbers—never thin or undersized lumber.
Our standard sizes include:

• 8x8 posts and headers

• 6x6 trusses and rafters

For larger or wider projects, we upgrade to:

• 8x10, 10x10, or 12x12 headers

• 10x10 posts

• 6x8 truss chords and rafters for added strength

If a customer prefers a heavier, more beefy timber look, we can upsize materials accordingly.

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What products do you manufacture?

We specialize in Timber Frame Pavilion Kits, Timber and Custom Wood Trusses, Timber Posts and Beams, as well as curved and faux timber beams.

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What materials do you offer?

We offer Cypress, Eastern Red Cedar, and Pressure Treated Pine.

• Cypress and Cedar are supplied rough cut

• Pressure Treated Pine is rough cut and milled

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2. Pavilion Kits & Components:

What comes in a standard pavilion kit?

All standard kits include:

• Preassembled trusses

• Precut posts, beams, rafters, and braces

• T&G and fascia material (field dressed on site)

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Are your kits DIY friendly?

Yes. Our kits are designed so that anyone with minimal construction experience can install them.

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3. Design, Drawings & Engineering:

Do you offer 3D renderings or drawings?

Yes, all pavilion kits and custom trusses include 3D drawings. These are free with the purchase of a project.

Is there a design retainer?

Yes, a $500 design retainer is required and applied toward the final project cost.

Are your drawings engineered?

Standard drawings are not engineered.
Engineered drawings are available for customers who need them for permits or peace of mind, ranging from $1,500 to $5,000+ depending on project size.

Can you match an existing design, roof pitch, or span?

Yes. We custom design projects to match pitch, span, and architectural style.

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4. Pricing & Quotes:

Are quotes free?

Yes, all quotes are completely free.

How long is a quote valid?

Quotes remain valid as long as material pricing allows.

What factors affect the price the most?

• Pavilion width is the largest pricing factor

• Cypress and Eastern Red Cedar are more expensive than Pressure Treated Pine

• Larger spans and upgraded timbers increase cost

Do you offer financing?

We do not offer in-house financing, but we work with your bank or finance company and provide all required documentation.

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5. Ordering & Lead Times:

What information do you need to provide a quote?

We need: width, length, height, wood type, stain preference, roofing material (or none), and whether you want pick-up or delivery.

What are your lead times?

• Pavilion Kits: 4–8 weeks

• Custom Trusses: 3–5 weeks

• Material Orders: 2–4 weeks or immediate if in stock

What are your payment terms?

• $500 design retainer

• 40% material deposit (includes retainer)

• Final payment due at pickup or prior to third-party shipment

• If we deliver, final payment can be made upon delivery

What payment types do you accept?

Credit card for the design retainer
Check or ACH preferred for deposits and final payment

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6. Shipping & Delivery:

Do you ship nationwide?

Yes, we ship nationwide through our trusted delivery partners.

Do you deliver orders yourselves?

When possible, smaller kits are delivered with our own truck and trailer.
Large or long-distance orders are delivered through our shipping partners.

What should I expect on delivery day?

Your kit will arrive packaged, organized, and ready to unload and assemble.

Who unloads the material?

Customers are responsible for unloading unless Woodland Construction is installing the project.

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7. Installation:

Do you offer installation?

Yes, we offer installation services in select areas.

Do you provide instructions?

Yes. Installation instructions are included, and we provide phone support for the duration of the build.

How long does installation take?

• Small pavilions: about one day

• Large pavilions: up to a week or more, depending on size and builder experience

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8. Warranty & Maintenance:

Do your products come with a warranty?

Yes, all our kits include factory warranties on materials.

What maintenance is required?

Like any wood structure, periodic maintenance and stain re-coating are recommended.
Weather exposure will determine how often re-coating is needed.

What stain do you recommend?

We recommend Flood brand staining products.

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9. Company Information:

How long have you been in business?

Woodland Construction has been in business since early 2019.

What is your core value?

We value quality in every aspect of our work — from material selection to craftsmanship to customer service.